Earlier this month, a terrible Comcast customer ... emphasis on customer service," one former representative who worked in Mexico said. "The rule of thumb was 'first call resolution,' which ...

Comcast customer service initiatives Hiring : Comcast announced ... Score" that includes customer satisfaction. 'First call resolution' : Some Oregon callers who don't have problems solved on ...

When AOL executive and Comcast customer Ryan Block recently ... I think there was a honest emphasis on customer service. The rule of thumb was "first call resolution" which translates to: "Make ...

If you're a Comcast customer who is employed, you might want to think twice before waging a campaign of complaints about bad service with the cable company. Why? Because if your employer has a ...

Comcast Internet ... to the following service people who worked with us (twice) and answered all of our questions... Anna, Ulizes, Luis, Esmeralda. All four of these customer service ...

O’Rourke, an accountant, claimed that he was fired from his job after complaining to Comcast about a series of incorrect charges, triggering an ensuing nightmarish customer service experience ...

Trim’s chatbot speaking with a Comcast customer service representative Screenshot/Thomas Smyth Comcast isn’t exactly known for its great customer service. Much (metaphorical) ink has been ...

Today, on International Day of Disabled Persons, Comcast and Connect Direct launched ASL Now, a customer service support via American Sign Language for Internet Essentials, Xfinity Internet ...

Comcast on Saturday reported restoring service to 64% of its customers statewide ... To submit a request, visit Natural Disaster Customer Recovery Plan or call 1-800-XFINITY (934-6489).