Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

Verizon may be the first carrier to get AI in its customer service platforms, but it's not the only one thinking of including it. Last September, T-Mobile announced that it was partnering with ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...