The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the MetroCard in the ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

According to the Permanent Citizens Advisory Committee, 75% of respondents said they’ve experienced issues using OMNY. The most common complaint? Tap failures, with 42% saying readers didn’t register ...

Davey gives the thumbs up after successfully taping a new OMNY single-use fare card at the turnstile. Dennis A. Clark. There have been 10 machines installed so far at six stations across the ...

OMNY, which can be accessed through mobile devices or through a $5 physical plastic card, was introduced in 2021 as a more convenient alternative to the old-school MetroCards. 6.

Some riders allege the MTA's OMNY​ system is charging for rides they didn't take, but the agency is pushing back on those claims. CBS News New York's Mahsa Saeidi investigates.

The MTA is disputing the results of the survey and said its own research has found that transit riders are happy with the ...