911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...

The intense scrutiny of 911 calls in the Josh Powell case has many questioning the qualifications and training of the operators involved. While officials won’t comment specifically on the Powell case, ...

Add Yahoo as a preferred source to see more of our stories on Google. Controversy is brewing in the Kansas House about Wichita Republican Sen. Joe Claeys' amendment to a Senate bill mandating 911 ...

Pinellas County's troubled 911 center has received another blow: A strongly negative survey of its dispatch operators shows that 92 percent disapprove of management and most believe their training ...