Caylent, a consulting firm that helps Amazon Web Services customers adopt AI, has acquired Pronetx, another consulting firm that focuses on selling Amazon’s AI-powered contact center software, called ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI ...

(WHTM)– The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike. The Pennsylvania Turnpike has introduced its all-new AI-powered ...

YC-backed 14.ai enters the market with an “agents agency” that fully operates customer service end to end SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 ...

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

Bright Pattern is an ideal addition to our existing partner ecosystem. The innovative AI-powered platform enables us to ...

— Natalie Lemke, CEO of RUX Software. SAINT PETERSBURG, FL, UNITED STATES, February 4, 2026 /EINPresswire.com/ — RUX Software, a leading solutions provider for ...

We have all had this conversation before. You call a company with a real problem. Not a menu problem. Not a “press 1 for billing” problem. A human problem. You explain it carefully, patiently and you ...

What Is a Hotel Chatbot? A hotel chatbot is an AI-powered conversational software tool designed specifically for the h ...