Amazon, Walmart, and Target tend to set the tone for other retailers. They also have the largest networks and strongest ...

BERLIN, GERMANY - APRIL 22: The logo of the online retailer Amazon is shown on the display of a smartphone on April 22, 2020 in Berlin, Germany. (Photo by Thomas Trutschel/Photothek via Getty Images) ...

Amazon is issuing refunds to some customers for returns sent back to the e-commerce giant, and some were returned years ago. The refunds are being offered after a "recent internal review" by Amazon ...

Amazon has begun issuing substantial refunds to customers for returns dating back to 2018, marking an unprecedented acknowledgment of systemic processing delays within the world’s largest online ...

Correction: This story has been corrected to specify that CBRE estimates online returns were $32 billion for the holiday season in 2016, not the full year as previously reported. Amazon has been ...

Now that Amazon has extended its product range from books to just about everything imaginable, including products with notoriously high return rates (like clothing and shoes), it is paying attention ...

An Amazon customer used social media to issue a PSA about an alleged change in the company’s return policy. In a viral video that has amassed 226,800 views as of this writing, TikTokerAlexa Curtis ...

MINNEAPOLIS (WCCO)-- Retail giant Amazon may take action on accounts it believes are abusing its return policy, according to a spokesperson. Customer complaints found online indicate the company has ...

Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores. For decades, Amazon built its business by creating ...

Turns out Amazon’s 30-day return policy isn’t so liberal after all. The company has been banning people it claims are sending back too many items, according to the Wall Street Journal. The e-commerce ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Amazon founder Jeff Bezos famously said, “We’re not ...