Digital transformation has become a key driver of change across industries, particularly in how businesses engage with ...

From business behemoths Salesforce to small, specialist CRM providers, almost every platform is looking for new and novel ways to leverage AI to support users. But what does AI really mean for CRM ...

Gaurav Gupta emphasizes the transformative potential of modern CRM systems in revolutionizing engagement and efficiency.

In an era where efficiency is synonymous with competitiveness, businesses are increasingly turning to technology to streamline their processes. Central to this technological uptake is the use of ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...

TalkTalk has announced plans to axe its various legacy customer service systems and migrate to the Kraken customer management platform. The ISP says the switch will serve its ambition to “deliver a ...