Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

More than ever, businesses are looking for ways to streamline processes, add value to marketing initiatives and ensure the customer is always king. A customer relationship management (CRM) program is ...

One of the best ways for a business to keep track of communications with customers and potential customers is by using a Customer Relationship Manager (CRM) program. This type of software, available ...

NASHVILLE, Tenn.—Bridgestone Americas has upgraded its Bridgestone Affiliated Retailer Nationwide Network to include social and customer relationship management (CRM) aspects to benefit its dealers.