TechRepublic

5 Key Call Center Software Features + How to Judge Them

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...
eWeek

Best AI Call Center Software: 7 Tools to Optimize Efficiency

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...
TechRepublic

The 5 Best Call Tracking Software (Low Spend, High Return)

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...
CMS Wire

Contact Center Automation: What It Is and Why It Matters

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Altigen Technologies and Tollring Announce Strategic Partnership for Microsoft Teams Compliance Recording and AI-Driven Business Analytics

NEWARK, CA / ACCESS Newswire / March 31, 2026 / Altigen Technologies and Tollring announce a strategic partnership to deliver Tollring's award winning Analytics 365 Call Recording and Call Analytics t ...