Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...
If you contacted the federal Obamacare call center early Thursday morning, you may have been told that your password for Healthcare.gov needed to be reset. But that is not the case, officials from the ...
7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...
Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...
The most useful call center layouts and workspace designs are the ones that aid productivity while conserving space. Consider the tasks your employees need to accomplish and the equipment they need to ...
Police in a Mumbai suburb busted what they called a “scam” call center this week which allegedly used hundreds of people impersonating U.S. tax officials to terrify Americans into paying millions to ...
I Used to Work in a Call Center — Here’s Why Robots Are (Almost) Ready to Take Over Customer Support
Opinions expressed by Entrepreneur contributors are their own. The successful development of voice services capable of replacing humans in call centers could save businesses billions of dollars. JLL ...
A recent study conducted at the University of North Carolina Health Care Ambulatory Surgical Center in Chapel Hill shows nurses who call patients three business days prior to a scheduled surgery ...
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