Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of modern software solutions use a code base made up of open-source components, according to 2022 data from the ...

John Ellis is the President and Head of Product for Codethink, a world-class provider of critical, high-performance software projects. Open-source software is publicly available software developed and ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...