The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Mitel acquired Toshiba’s business phone systems in 2017, and access to the communication giant’s products and services has only strengthened the Canadian company’s reach into the worlds of both PBX ...

All of the additional applications – the call center software (Symposium), the IVR and ACD software (Symposium Call Center Server Software and MPS100, respectively), the unified messaging system ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Changes are on the horizon for Chatham 911 Communications Services. Along with a new multi-purpose facility at the Savannah/Hilton Head International Airport, Chatham County is working on a complete ...