Mail Call became a pivotal daily moment, filled with anticipation, joy, and sometimes grief, as troops waited to hear from ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

The U.S. Patent and Trademark Office on Tuesday assigned Apple a patent covering passive audio call screening via an off-site voicemail service, a feature that can theoretically be applied to ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

AOL, a major American internet service provider, has announced that it will end its dial-up connection service, which it has provided for 34 years, on September 30, 2025. This will also mean that the ...