The FDNY’s new $22 million state-of-the art computer-aided dispatch system isn’t any better than an antiquated one used by EMS — and has crashed as many times as the older system in the six months ...

As public safety agencies work to upgrade their emergency dispatch systems, Hexagon, a computer-aided dispatch technology provider, is offering a way to better discern the severity of calls — which in ...

Two law enforcement government bodies have assembled a committee to address the problem of making computer-aided dispatch systems interoperable. Two law enforcement government bodies have assembled a ...

JACKSONVILLE, Fla — The Jacksonville Sheriff's Office confirmed Monday that it's CAD (computer-aided dispatch) system is still down. Police say this is forcing dispatchers to communicate with officers ...

Officials in Bucks County announced Tuesday that the computer-aided emergency dispatch system, that had been crippled by a cyberattack nine days ago, has been brought back online. In a statement, ...

Law enforcement officials in Bucks County are working to restore services to its computer-aided dispatch system, or CAD system, after a cyberattack on Sunday crippled the service. However, county ...

CLARK COUNTY — After a lengthy outage, law enforcement in Clark County can use their computer dispatch system again. The virtual environment used to access the Computer Aided Dispatch (CAD) system ...

While most U.S. emergency communications centers (ECCs) use a CAD system to dispatch 911 calls and facilitate records management, few CAD system components are uniform across vendors. This can create ...

A few hours before the ball dropped on New Year’s Eve, the computer dispatch system for the Los Angeles County Sheriff’s Department crashed, rendering all patrol car computers nearly useless and ...

An outage in the city’s computer-aided emergency dispatch system snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly ...