CONSUMER REPORTS - Almost everyone has had to deal with customer service—to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center discovered, ...

For the first time in three years, AT&T did not finish last in Consumer Reports’ annual ranking of U.S. cell-phone service providers. That dubious honor in 2013 goes to Sprint, which had the lowest ...

Switching to a new wireless carrier may seem like a hassle, but according to a Consumer Reports member survey, it’s well worth the effort. While more than 40% of respondents said they had been using ...

It starts with a ping. You are in the middle of your day when a text pops up saying that there is a problem with your package delivery or a missed toll payment. These messages look very convincing, ...