RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Michael Williams, director of marketing, GMT: The definition of Workforce ...

SINGAPORE and MANILA, Philippines and SAN DIEGO, May 13, 2025 (GLOBE NEWSWIRE) -- Helport AI Limited (NASDAQ: HPAI) (“Helport AI” or the “Company”), an AI technology company serving enterprise clients ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

Helport AI Limited has launched Helport Remote, an advanced workforce monitoring tool catering to the needs of remote contact centers, particularly for large-scale, global operations. The innovative ...

The MarketWatch News Department was not involved in the creation of this content. Contact center software user feedback on G2 garners Calabrio five #1 rankings across 83 awarded reports MINNEAPOLIS, ...

Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Tools are needed in everything, and without them, life would be a little harder for people who work on hands-on experience, particularly those on the frontlines of most businesses present in the ...