At the beginning of the COVID-19 pandemic, disease investigators in Douglas County had the time to contact people with positive cases of the virus and track their contacts. But as cases rose in the ...

A standardized contact process could reduce the amount of time nurses spend trying to get a hold of physicians, according to an Innovation Snapshot published by the Agency for Healthcare Research and ...

After a Rose Garden event announcing the nomination of Judge Amy Coney Barrett appears to have led to several positive coronavirus cases among high-ranking politicians, including President Donald J.

One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers. While IVR ...

CONTACT CENTER executives dedicate a large amount of time and energy to managing their department’s technology, which is necessary, as it enables the delivery of an outstanding customer experience at ...

When Mayor Bill de Blasio first announced plans to amass an army of contact tracers last month, Tien thought she’d be a perfect fit for the job. A Brooklyn resident in her mid-thirties, she speaks two ...