Opinions expressed by Entrepreneur contributors are their own. According to scholars’ research, customers possess tangible and intangible assets such as apprehensive networks, persuasion tactics, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

The chances of survival increase dramatically when a workplace is trained in both CPR and the use of an AED. There are many injuries and illnesses that can occur on the job if adequate safety ...

Firefighting is a demanding occupation. Considerable physical fitness and mental fortitude are required to perform an array of challenging tasks. The public belief is that firefighters, career or ...

The other day I was asked to lead a committee that would assess and make recommendations for the mentoring program in my department. I was a bit surprised, since I had no idea such a mentoring program ...

Jen Patterson, owner of Patterson Consulting Group, is known for her ability to inspire leaders to take a people-first leadership approach. Training and development play a critical role in every ...

Eight years ago, I wrote “Making Effective Changes to a Firehouse’s Nutrition Program” to demonstrate how to make nutrition a priority. What’s below provides continued support for those who are ...

Accessibility is fundamentally about making sure people can access the content you create. To create an accessible Word document, you will need to consider the accessibility of all the information in ...