Sometimes, those mistakes include assuming someone works at a store and asking them for help, only to find out they don’t work there at all. This teenage girl would have understood, but when the other ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

When a customer orders “fish and chips,” what should be on the plate? One seafood chain restaurant is defying expectations — ...

Shak Khan from Great Barr said he went to get a meal from Pizza Hut in Great Barr, but ended up with more than he could ...

Update: California Fish Grill has let us know that they have tweaked their menu options. Their note is included at the bottom of this article. Today's story will be of special interest to people who ...