Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Beside, is building an AI receptionist that answers calls, books appointments, and manages follow-ups for small businesses that can’t afford a full-time assistant.

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

AUTOMATED VOICE #2: For all other inquiries, say customer service or press five. SHAPIRO: Customer service. AUTOMATED VOICE #2: Sorry, I didn't hear you. Please ...

The better you are to your customers, the better they are to you. Here’s how this lesson translates to business and why you should do the same. Being kind is not something you necessarily associate ...

The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For the last decade, businesses have been urged to embrace digital transformation. Experts ...

Claims of a "nightmare" of Lagan Valley unanswered council phone calls have been dismissed by the local authority. Residents of Lisburn and Castlereagh City Council on social media have highlighted an ...

NPR's Ari Shapiro speaks with Neera Tanden, domestic policy adviser to President Biden, on the administration's new "Time is Money" initiative. AUTOMATED VOICE #2: For all other inquiries, say ...