How packaging QR Codes turn retail customers into owned contacts

Uniqode reports that brands can leverage packaging QR codes to build direct customer relationships, overcoming retail access ...
SignalSCV

Best Practices to Use QR Code for Customer Feedback Collection

QR codes have proved versatile and efficient in the feedback collection arena. These matrix barcodes redirect users, upon scanning by a smartphone’s camera, to websites, questionnaires, or any other ...
Forbes

Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...
Built In Chicago

Code and Client: Why Customer Success Managers are Embracing the Technical Side

In the West Loop neighborhood of Chicago, Au Cheval often attracts a line up to three hours long. Considered one of America’s premier burger destinations, the restaurant slings up to 500 patties per ...