UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

New privacy models, zero-copy activation and AI orchestration are rewriting the rules for how customer intelligence gets ...

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...

In today’s connected world, information is everything. Data has become the currency of modern business, and companies that ...

Customer service and support leaders cited customer data and analytics as their top priorities for achieving organizational goals in 2023, according to a survey from Gartner. In the survey, 84 percent ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

As Paychex's SVP of Data and AI, Beaumont Vance's remit is to convert trusted data into better decisions, sharper automation ...

Behavior-tracking software provider Amplitude Inc. said today it’s getting into the customer data platform game with the launch of a new product called Amplitude CDP. Billed as the industry’s first ...

Gartner’s latest survey, “Top Goals and Priorities for Customer Service and Support Leaders in 2023,” revealed that the two most important business goals for 2023 are improving operations and growing ...

Sports and Entertainment Real Estate Global Holdings (Seregh, pronounced "surge") is pleased to announce its acquisition of ...

Customer engagement platform Emplifi has released a tool that it says provides customer data in an accessible format. The new solution -- Unified Analytics -- aggregates, analyzes and presents ...

The Finance Ministry also launched the Startup Common Application Journey on the JanSamarth Portal, which brings together 14 ...