Net Promoter Scores (NPS), customer satisfaction scores (CSAT) and customer effort scores (CES) are the three basic KPIs of ...

Building customer loyalty in the restaurant industry is crucial for long-term success. These six tips can help restaurants ...

We researched CRM platforms based on cost, features, user-friendliness, customer service, and fit. See our picks for the best ...

The updated customer profile fields will allow financial institutions to use future intent indicators to identify life milestone opportunities, like getting married or starting a family. "Our goal is ...

Discover the best salon CRM software to streamline your beauty business operations, enhance client relationships, and ...

Effective provider segmentation can make or break a new drug launch, and can also improve the lifecycle of existing portfolio ...

Have you ever visited a shopping mall and been given a survey form to complete regarding your shopping experience? Have you ...

According to Future Market Insights (FMI), the customer experience platforms market is to reach US$ 9,826.9 million in 2023. The customer experience platforms industry is expected to be worth US$ ...

Treasure Data receives highest possible scores in seven criteria, including Vision, Data management and models, Data governance and storage, Endpoint integrations for engagement, and Consumer privacy ...

How logistics and delivery specialist Lalamove leveraged Freshwork's solutions to modernise their digital architecture, drive ...

Allied Market Research published a report, titled, "Telecommunications and BFSI Customer Engagement Solutions Market by ...