Recently, EE in the UK introduced a new feature, called Priority Answer, that allows its customers to pay £0.50 ($0.81) to jump the queue on customer service calls. EE is one of the largest telecoms ...

The fate of customer frustrations rests on your agent interactions. How well (and how often) your team members turn upset into victory determines if customer frustration simmers out or boils up. But, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call queues are an important part of your business’s call ...

Luke has been touching up tech, and writing, for over a decade across FHM, Stuff, T3 and Shortlist to name a few. With an MA and NCTJs in journalism and an unquenchable love of gadgets, no tech ...

SUNRISE, Fla., March 3, 2020 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the Spring 2020 Queue Management Software Customer Success Report to give prospects better insight on which Queue ...

Black Diamond Solutions was chosen to develop an improved customer queue-management system for Int-AR-act so that they could effectively compete in that marketplace. A customer 'call forward' system ...

In the age of digital, especially post the pandemic, the time spent in queues has come crashing down. This was going to be one dreadful day. The queue outside the regional passport office was a ...

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The stores are just so happy to be open, and ...

We live in a data-driven age, and nowhere is data more important for your business than in your ability to know your customers. For brick-and-mortar locations, gathering the insights needed to deliver ...

When the urge for a McDonald's strikes, there's nothing worse than being greeted by a gigantic queue. And although most of us would be happy to wait our turn, there are others who get impatient and ...