The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

What does CSAT stand for and how can you calculate customer satisfaction? We'll answer those questions (and more) in this comprehensive guide. What is CSAT? The customer satisfaction score ...

An curved arrow pointing right. Abercrombie & Fitch has been designated America's most hated retail brand by the American Customer Satisfaction Index. When asked for comment Abercrombie & Fitch ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

According to ForeSee’s annual Holiday E-Retailer Satisfaction Index, this year was Amazon ... Amazon has been making mobile a focal point of its strategy and is continuing to incorporating ...

It’s about changing brand methods, implementing new strategies ... customer service, answering queries and solving issues around the clock. This 24/7 availability boosts customer satisfaction ...

The annual holiday shopping season is the perfect time to build trust and loyalty through exceptional customer care.

The challenge now lies in rising above this baseline, in crafting a unique and compelling customer journey that ... These 9 UX strategies are extremely important but they will not get you ahead ...