Understand what Machine Learning is, how it works, and its three main types, along with some real-life examples.

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. The expression “the future is here” always struck me as odd, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern enterprises depend on reliable, fast connectivity to deliver a consistent customer ...

A research team has crafted an innovative machine learning model that delves into the intricate dynamics between service attributes and customer satisfaction. This groundbreaking study is poised to ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

Ambience Healthcare has deepened its product integration with its soon-to-be artificial intelligence scribe competitor Epic Systems via a shared customer: Onvida Health in Yuma County, Arizona.