It goes without saying that customers today expect better, faster service than ever before. Keeping up with demand is challenging enough, but exceeding expectations is entirely another animal—and it's ...

Before a family vacation or business trip, my routine is to check Internet travel sites, like Traveladvisor, and I pore over hotel reviews. I thank these tireless blogging reconnaissance elite of the ...

Dr. Rado Kotorov is vice president of Product Marketing for Information Builders and works both with the Business Intelligence and the iWay product divisions to provide thought leadership, analyze ...

When it comes to customer service, Mint Mobile punches well above its weight. Despite its status as a discount carrier, the company offers top-notch customer care, which has become a key selling point ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. If you’re trying to grow ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Oracle has announced the availability of Utilities Customer Care and Billing 2.2, which includes enhancements that help utilities boost employee productivity, improve ability to manage conservation ...

Two starkly different airline experiences demonstrate the power of proactive customer service. (Photo: Shutterstock) There has been a good deal of (mostly negative) publicity recently about the common ...

Social media empowers consumers to radically influence your brand -- for better or worse. In fact, prospects and customers have the ability to participate directly in your marketing. As a result, one ...