As a customer service consultant, I do spend a lot of time designing and deploying customer service best practices–or behavioral and brand standards, as I prefer to think of them–for companies seeking ...

Discover how Five Star Bank, a premier provider of consumer and commercial deposits, loans, treasury services and BaaS, uses TCS Customer Intelligence & Insights™ to deliver AI/ML powered real-time ...

In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count. Is there a ...

In 2010, The Guardian Retirement Solutions was looking for a way to get better and be recognized for delivering outstanding customer service from their customer care organization. After looking at ...

Although phrases such as digital transformation and customer experience are over-hyped, many organizations are making significant investments in these areas. Such transformation efforts help companies ...

Ocado has revealed details of how the deployment of machine learning technology is boosting the responsiveness of its customer services team by helping them avoid email overload. With no bricks and ...

Access of our Customer Service Marketing Resources here. Select any of the popular topics below to narrow your search. Get unlimited access to all of our exclusive marketing resources. Go PRO Today ...

In the world of banking, there are a lot of complex digital solutions. Among them are some truly exceptional ones, such as Contextual Banking Experience (CBX), a corporate banking product by iGTB ...

About 79% of 3,000 consumers surveyed by customer engagement and analytics software firm Calabrio said interacting with a human instead of a chatbot or digital self-service channel is an important ...

For small businesses and entrepreneurs, brand development demands a strategy to promote the company and the product. Gone are the days of old-fashioned sales tactics that earned a quick dollar.