Catapult today announced the launch of Slingshot for Sales and Slingshot for Customer Service, expanding its Slingshot offering into Dynamics 365 CE packaged implementations. The new packages are ...

A bipartisan pair of lawmakers is pressing agencies for information on their implementation of a 2019 law to improve customer service. Reps. Gerry Connolly, D-Va., chairman of the House Oversight and ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

Long lines. Confusing websites. Unreachable customer service. Many Americans navigate these common obstacles to access critical services from the federal government. Recent polling by my organization, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Customer churn is inevitable — it’s what the experts have said, and it’s true. Before you start wringing the proverbial churn towel and holding the door open for departing customers, take hope: A mere ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

While ERP excels at post-sale management, it leaves a critical gap in managing relationships that determine customer loyalty.

Choosing the right customer relationship management (CRM) solution is crucial, but key steps are needed to make it work for your business. Whether you're replacing CRM or you’re a first-time user, ...