Conversocial, a provider of social media tools, has launched the Conversocial Analytics Platform (CAP) designed to provide a range of new analytics focused on customer service performance.

ROYAL OAK, Mich.--(BUSINESS WIRE)--Gongos, Inc. a consultative agency focused on operationalizing customer centricity, today launches its Value Exchange (Vex) Reports and Advisory Services, the result ...

Grand View Research valued the global contact center software market at $16.3 billion in 2018, but the firm expects it to reach $47.8 billion by 2025, growing at a compound annual rate of 17.6 percent ...

Another set of KPIs firms should track on their social media and digitial platforms are Customer Centric Metrics. Here are some that are important to know. #socialmediamarketing ...

Great news for the auto dealer service industry.  Owner satisfaction with the service experience is up overall in the J.D.

Opinions expressed by Entrepreneur contributors are their own. Executives and employees alike now work toward exceeding various Key Performance Indicators and receive quantitative feedback that ...

KPIs are a critical part of a marketing program and ones that aren't aligned with the business or measuring the wrong things can cost your business big. We’ve caught up with marketers and experts to ...

Auto Dealer Service Satisfaction Improves amid Challenges from Aftermarket and Unique Effect of Direct-to-Consumer Brands ...

Your technicians are some of your most customer-facing employees. Tasked with interpreting and completing work orders, answering customer complaints, and executing ...