An error has occurred. Please try again. With a The Portland Press Herald subscription, you can gift 5 articles each month. It looks like you do not have any active ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

WACO, Texas (KWTX/Gray News) - A coffee shop in Texas said it addressed an incident involving one of its employees and a deaf woman who complained about a message left on her receipt. Dutch Bros ...

BBB reminds consumers to use extra caution when publicly posting on social media to resolve an issue with a business. With impostor scams on the rise, fraudsters are creating fake customer support ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

While it would’ve been easier for Jared Cohen to fly directly into Orlando to visit his family early this month, the self-described transit enthusiast wanted to ride the Brightline while in Florida. A ...

PennDOT, Pennsylvania State Police, and the Pennsylvania Turnpike Commission have issued a warning regarding scam texts sent ...

Frontier airlines will no longer let customers call a phone number in order to speak with a live agent. And while the budget airline is known for its cost-cutting measures, most major airlines still ...

MTA New York City Transit (NYCT) subway and bus riders can now communicate with the agency’s customer service department via iMessage, the proprietary texting system of Apple iOS devices. Once users ...

A long wait for coffee sparked the idea behind Ford Blakely’s business messaging company, Zingle. Blakely, who was working as CPA, was in line at a coffee shop in Del Mar. As he noticed the people ...