NEW YORK--(BUSINESS WIRE)--Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today ...

Most importantly, hybrid brings together what customers value most: the speed of technology and the humanity of real people.

Customers shopping for a used car can sometimes feel overwhelmed digging through countless specs and reviews, but CarMax, the largest used car retailer in the U.S., is making it easier for customers ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Customer feedback feeds improved customer service, product refinements and the broader customer experience. How are you collecting feedback? Historically, companies have relied on surveys using ...

Many of the ideas that have contributed to Apple's success have come from outside the computer and technology industry. In fact, Steve Jobs looked at all business models, from Cuisinart to ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new innovations for Amazon Bedrock, a fully managed service ...

Social media is changing the face of the traditional complaints procedure – and making it far more effective, new research by OnePoll reveals. Where letters, telephone calls and personal visits once ...

Citigroup has begun moving some software applications from its data centers to Google Cloud and is experimenting with Google's AI technology through a multiyear agreement. The terms of the agreement ...

The chances of growing your SaaS business over time are greater with an engaged customer base. As there is a relationship between growing customer engagement and improving retention, engaging with ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The international education market is going through a period of rapid change. Students today ...