2. Great training and a well thought out program of reinforcement throughout the year 3. A sense of organizational purpose that is made clear throughout the organization 4. Clear service standards ...

Emotional intelligence is an essential skill in the customer service functions with the productivity and efficiency of the role is directly tied to the quality of conversations. The personal dynamics ...

NEW YORK--(BUSINESS WIRE)--Americans are placing an even greater premium on quality customer service this year. In a stronger economic environment, seven in ten Americans (70%) are willing to spend an ...

Fifteen years ago, companies forced consumers to perform certain tasks themselves. When banks started charging customers for not executing their own transfers this led to widespread protest. Today the ...

When it comes to customer service and support, most companies appear to have the following strategy: Get customers to use the website directly for support. Goal employees on handling service calls as ...

Sue Barrett, Marketing mag’s very own sales guru and founder of Barrett Consulting poses the question: If customer service is sales 101, then why are we not delivering? There is a strong slump in ...

The emotionally intelligent person is skilled in four areas: identifying emotions, using emotions, understanding emotions, ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

SalesSense already employs 150 in Ireland at its Dublin and Galway offices, and is expected to be in full-employment of a further 100 people at the new customer engagement centre in Finnabair ...