Trends report, revealing that contextual intelligence — the ability to combine AI, data, and human understanding in real time ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Customers expect personalized experiences when they deal with a business and are more likely to make a purchase when businesses provide them. There has never been a time when customer experience was ...

There's been a marked increase in the use of digital tools among customer service teams over the past two years, after the pandemic brought home the importance of digital connection and automation to ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Brian Cox, Vice President IT, CCM/CXM, Software Development & BCS Architecture, RRD; Alin Mihalcea, Senior Director, National Programming and Development, DCM; and Kevin McPherson, Senior Client ...

David Arnoux is Head of Growth and co-founder of Twoodo, helping teams organize using simple #hashtags. This post originally appeared on the Twoodo blog. Customer segmentation means categorizing your ...

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. To some customers, the decision to purchase from a small business rather ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

Personalization-at-scale is a key strategy for fintechs to deliver hyper-relevant products and services. Learn how top fintechs are delighting customers and building strong relationships with ...

New privacy models, zero-copy activation and AI orchestration are rewriting the rules for how customer intelligence gets ...

One word being heard routinely in e-commerce marketing meetings is "engagement." In a world disoriented by a global pandemic and embracing e-commerce like never before, marketers have become obsessed ...