When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...

Replacing NJ Transit’s much maligned former customer advocate should be accompanied by a strategic plan to make customer service better, similar to what a transit agencies did in Los Angeles, ...

The pressure and stress employees are under when short-staffed can degrade a business’s service and quality output. This decline directly impacts customers and can negatively affect a brand’s ...

The Australian Communications and Media Authority (ACMA) has laid down a plan to improve customer service with the release of its Reconnecting the Customer draft public inquiry report. Australian ...