(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New York City to Washington, D.C. turned into a nightmare — after the bus’s ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

The legislation puts guardrails around how food delivery companies handle service issues and to what extent it can rely on ...

As a 20-year residential HVAC business owner, my ongoing challenge has been maintaining happy and consistent customer service representatives (CSRs). Despite competitive wages, improved benefits, and ...

The national retailer is "liquidating our inventory and closing soon," a customer service representative confirmed to Women's ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...

A local woman was scammed out of over $2,400 after calling what she thought was a customer service number for Zelle.

PITTSBURGH (KDKA) — A local woman is issuing a warning about a new potential scam involving Amazon. The scam involves an Amazon shopper and someone who she thought was a customer service ...

We've all been there - the dreaded call to a customer service line... AUTOMATED VOICE: Please hold while your call is being transferred. MCCAMMON: ...Frustrating automated menus, long wait times. And ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...