AVOXI, a global leader in cloud voice software for contact centers, today announced performance benefits for its patented ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into the fabric of our personal lives, putting pressure on enterprises to ...

Kelowna, BC – November 07, 2025 – PRESSADVANTAGE – In today’s competitive home services market, plumbing companies face ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Companies looking to provide better CX are turning to voice solutions to offer quicker and better service customers call a contact center. As companies look to provide customers with better customer ...

ibex Wins Two 2025 Globee® Awards for AI-Driven Customer Experience and Customer Service Excellence ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

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Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

Voice-based customer service (Alexa, Siri, Google Duplex and Google Assistant, auditory chatbots): Is this the future of customer service, customer support, and the overall customer experience?

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...