Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

A new Economist Impact survey of global banking trends, commissioned by our company, shows that 75% of the 300 global banking executive respondents say banks will seek to differentiate on customer ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

The financial services industry has had to move a little bit more cautiously than some others in its applications of new technology, including automated and agentic software solutions. Because of ...

Banks with a big footprint in uptown Charlotte slightly improved among competitors when it comes to keeping customers happy, according to a new national satisfaction survey. Results from the American ...

Jayesh Kamble is a freelance B2B writer specializing in thought leadership and business IT. Perhaps most important, QR codes are simple to use. A previous BizTech article noted that “the sleek square ...

Last year, Britain’s first new high-street bank in almost 140 years opened its doors. Metro Bank emphasised good customer service, with longer opening hours and helpful staff. So, one year on, has ...