In today’s competitive business environment, customer relationship management (CRM) systems play a critical role in helping ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Customer success (CS) seems to be right in the bullseye of what this first wave of generative AI is likely to impact. Some recent indications of this are Klarna’s incredible results deploying AI ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Customer success management is essentially relationship maintenance, built on the foundation that the client feels genuinely attended to at all times, especially when problems arise. But when it comes ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

This quarter, goTom welcomes two new team members: Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech sector at Webrepublic ...

I hope you didn’t miss the Salesforce.com Dreamforce keynote this week in San Francisco. It’s probably the most entertaining 2 hours you’ll spend in the enterprise technology business all year. I ...

Ever since OpenAI’s record-breaking launch of generative AI in late 2022, Silicon Valley – and pretty much the rest of the world – have been racing to find new ways to harness its power. Among the ...