To really build customer satisfaction, increase year-over-year growth and improve your brand, you need customer service and support that’s just as hyped as your products and services. If either of ...

AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...

At a software company focused on helping nonprofits fundraise, AI has helped streamline clients' donor management and fundraising processes.

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

Omnichannel capabilities deployed in weeks accelerate time to value, automated text analytics enable deep customer understanding, Experience Agents take the right action in the moment TruGreen, ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data doesn't specify which departments got the ax, my experience in B2B software tells me they're gutting ...

A recent survey of 2,000 respondents says that a quarter of Americans would rather shave their heads than contact customer service. Instead of trying to resolve an issue, the OnePoll Survey says, 30% ...

New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...