Dallas-based customer-support software company TeamSupport LLC has acquired SnapEngage LLC, a chat software developer. The companies will operate under the TeamSupport banner and SnapEngage will ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

That’s where helpdesk software steps in like your behind-the-scenes superhero. Instead of juggling scattered messages and ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Providing excellent customer service requires reliable communication and timely responses. That can be easier said than done with so many communication channels to monitor, including phone, email, ...

Providing excellent customer service is critical to running a successful business. Customers expect support to be convenient and fast and that involves being available wherever they are. Whether ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Marketing software can help your business engage customers and connect with prospective buyers to grow your brand awareness and sales. Many, or all, of the products featured on this page are from our ...