Deployment delivers a 24% increase in quote-to-policy conversion, demonstrating the commercial impact of AI-guided ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

In 2026, being “searchable” isn’t enough. You must be “recommendable.” AI assistants are the new gatekeepers of the customer ...

We’re seeing a seismic shift in consumer behavior where support is no longer a back-office function but a real-time social interaction. Customers expect instant responses, personalized experiences, ...

Tecno has introduced a new artificial intelligence to go beyond traditional chatbot capabilities by directly interacting with ...

Voice-activated, conversational artificial intelligence (AI) agents must provide clear explanations for their suggestions, or ...

Business intelligence software firm Domo Inc. today announced a new artificial intelligence agent builder, AI toolkit and ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

AI suffused the entire Shoptalk Spring event last week in Las Vegas, from an exhibit floor that was flooded with AI-powered ...

Managing agents well requires the same discipline as managing people, just faster and with less tolerance for ambiguity.

These AI agents can orchestrate multiple tasks at once, understand and reason across different types of analysis, and support ...