Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Workplace automation tools are expected to see an uptick in adoption in ...

Salesforce on Wednesday announced a series of new AI-powered tools designed for mobile workers. The enhancements to Field Service Lightning-- a platform that enables workers to respond to customer ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Field Service Lightning's scheduling dashboard. Field Service Lightning features a Dispatcher Console that facilitates intelligent scheduling, a mobile app that enables real-time collaboration with ...

In an era of instant gratification, customers are desperate to be in the know, 24/7. As a result, field service organizations are feeling a shift categorized by growing customer expectations and ...

At first glance, Salesforce's $1.35 billion acquisition of ClickSoftware seems just like any other. Through the deal, the CRM giant gets to expand its reach in the fast-growing field service ...

In today's fast-paced business landscape, field services organizations across various industries are witnessing a digital transformation. A Fortune Business Insights report found that the global field ...