When I launched my first company, at age 19, I had a dedicated phone next to my bed for customer calls. It often started ringing before dawn. Many of our customers were in other time zones. This ...

Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the last ...

X (formerly known as Twitter) may have a reputation for sparking (and pouring oil onto) internet flame wars, but it was actually a pretty good place to go for customer support. Not from X directly, ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

Securing customers is only one challenging part of being a small business owner. The other part is keeping them–all with the help of a solid customer service strategy. It’s clear that solid customer ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

For growing companies, delivering excellent customer service should be a top priority. Seven out of 10 U.S. consumers say that they spent more money doing business with a company that offers great ...

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

As my Inc.com colleagues’ many columns on the topic make clear, from the perspective of passengers (and even flight attendants), American Airlines is doing a pretty terrible job at customer service.

The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the ...

And understandably so. Since Amazon first sowed its success through the democratization of consumer ease and changed the way we view what’s possible just about anything can be delivered to your house ...

A great thing about the Internet is that it allows one to quickly and easily come into contact with anyone. I can @-reply Donald Trump on Twitter and tell him that he is made out of 25 polyethylene ...