Voters were eager to cast their ballots in Lynchburg on Friday; there was a steady stream of voters in and out of the registrar's office all morning. McGuire, Kaine urge Virginians to vote as ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

BRECKENRIDGE February was a milestone month for the Friends Welcome Program as it marked the training of 5,000 Breckenridge employees since the inception of the community-wide guest service training ...

In the 20 years I’ve spent working in highly seasonal environments where business levels rise and fall dramatically and attracting and keeping loyal guests and motivated staff can be competitive ...

Travellers are no longer impressed only by luxury amenities or scenic views - they crave authentic human connection, intuitive service, and memorable moments. Yet these experiences don’t happen by ...

The city of Aspen announced last week it received the strongest credit rating possible from Moody’s, “an impressive designation that most municipalities do not achieve,” according to a statement. “The ...

BATESVILLE, Ark. (KAIT) -Independence County workers spent their day learning how vital first impressions can be. According to a news release issued by the Batesville Area Chamber of Commerce, a Guest ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

PrimaVail, the all-inclusive, guest service training initiative introduced last winter season by the town of Vail in cooperation with Vail Mountain and the Vail Chamber & Business Association, is ...

It’s a good thing Ward was drawn to this field, where she has now been a beloved and admired figure for over 15 years. The adulation from both her guests and her teammates has been such that her spa ...

Modern Market Eatery announced its new internal guest relations department. The new team is a one-stop shop for all guest needs and enables individual restaurants to offer enhanced customer service ...

As Africa’s tourism industry prepares for another year of growth, one truth is emerging across the continent’s leading hotels, lodges, and resorts: guest experience has become the ultimate ...