CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

TOWSON, Md. — When a problematic motel shut down in Towson, neighboring businesses hoped their troubles would end. Instead, ...

GREENWOOD, Ind. — For the first time, we're getting a detailed look inside a Greenwood hotel that was just shut down by the city. We're also hearing from the owner of the property, as his guests and ...

EDITOR'S NOTE: A Chronicle Watch story focused on complaints from residents of a Mission District single-room occupancy hotel, the All Star Hotel. To be clear, the code violations issued in 2012 by ...

Disability medical exams document the evidence related to a veteran’s illnesses and injuries connected to military service.

The Boulder Outlook touts itself as the “cure for the common hotel.” Today, however, folks at the business likely wish they could find a cure for the uncommon guest. Yesterday, Boulder Police found a ...

NEW YORK - The Trump family is launching a new hotel chain in a bold expansion of a company that critics say is already too big and opaque for an enterprise whose owner sits in the Oval Office. The ...

Most prospective owners involved in the process of acquiring a hotel property understand that some renovations may be necessary, but aren’t prepared for hidden moisture and mold damage that will ...