New personalization and safety features are coming to ride-share app Lyft, including ways drivers can take control of both the good trips and the bad trips. Riders who have particularly pleasant rides ...

The app's new Safety Hub lets you favorite the drivers you like and gives them preference when you request your next ride. Dashia is the consumer insights editor for CNET. She specializes in ...

Here's how I hope most Uber and Lyft experiences go: I call the car; they pull up. We say hello; we drive without incident to the destination. I say "thank you," exit the car, and head on my way. This ...