5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

NEW YORK--(BUSINESS WIRE)--Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

This week we share news around CX assurance platform updates, a web-based workflow building and management tool, Rich Communication Service messaging, backup voice service, and phone number management ...

Due to constant technological evolution, nothing ever stays the same in the contact center. Take interactive voice recognition (IVR) systems, for example. These systems undergo continuous A/B testing ...

OTTAWA, Ontario--(BUSINESS WIRE)-- Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced a partnership with RealityCorp that will enable VBVoice ...

The market for software that goes through companies’ automated customer service systems to make sure everything works as it should (that transfers happen smoothly, that links work, that phone tree ...

GAITHERSBURG, Md., Jan. 06, 2025 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their Speech Transcription Server ...