While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Lylette Pizarro, founder and co-managing partner Influence Media Partners. Influence Media Partners, founded in 2019 by Lylette Pizarro, is revolutionizing music rights management by investing in and ...

An effective leader is someone who makes an impact on people, even those outside of their own team. When leading a legal team, you are in a role that is also dependent on other departments being able ...

Last week I received an award for being one of the 100 Most Influential Women in Silicon Valley in 2024. It was quite an honor to be one of the recipients and it got me thinking about the power of ...