For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

Information technology service management (ITSM) — how IT is delivered inside an enterprise as a service — and a related area, the quickly evolving Information Technology Infrastructure Library (ITIL) ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

I was recently asked how I start a typical workday. What one good habit can I share to help others manage end-to-end technology services? Without hesitation I responded, "I dial into our day-start ...

ITIL is for big business, right? Not necessarily. Although larger IT organizations are more usually associated with ITIL implementations (See The Practical Value of the IT Infrastructure Library), ...

If you're a network manager, you may have heard some interest from upper management in implementing ITIL. Here's why you shouldn't be afraid... In its third iteration, IT Infrastructure Library (ITIL) ...

What gives when the Information Technology Infrastructure Library advice says seek total control of your technology assets but cloud computing says don’t sweat the small stuff? If, like the Air Force, ...

A federal judge on ‌Thursday dismissed most of Blake Lively's claims in her ⁠lawsuit accusing Justin Baldoni of sexual harassment in connection with the filming of their ‌2024 ⁠romantic drama "It Ends ...

Lately, the best practice guidelines of IT Infrastructure Library (ITIL) have started to wash up on North American shores. And, increasingly, analysts are attempting to make the link between ITIL and ...